Terms and Conditions
Harley Street Imaging Group Ltd trading as Harley Street Ultrasound Group (“HSUG”, “we”, “us”, “our”)
Version 2.0 • Effective from 19 July 2026
1. About us and these terms
Harley Street Ultrasound Group is the trading name of Harley Street Imaging Group Ltd, a company registered in England and Wales.
- Company registration number: 11990623
- Registered office and clinic address: 99 Harley Street, Marylebone, London, W1G 6AQ
- Telephone: 020 3904 4441
- Email: contact@harleystreetultrasound.com
These terms apply to the services we provide and to your use of our website and online booking. By booking an appointment, purchasing a service or using this website, you agree to these terms. Please read them together with our Privacy Notice and Cookie Policy.
Nothing in these terms affects your statutory rights as a consumer. These terms replace any previous terms and conditions we have published.
2. Our regulation and our practitioners
Harley Street Ultrasound is registered with the Care Quality Commission (CQC) and is provided and run by Harley Street Imaging Group Ltd. Our CQC location ID is 1-7370179937. You can view our registration, the regulated activities we are registered to provide, and our latest inspection information on the CQC website: cqc.org.uk/location/1-7370179937.
Our services are delivered by appropriately qualified and experienced healthcare professionals, including medical practitioners registered with the General Medical Council (GMC) and sonographers and radiographers who hold the relevant professional qualifications and, where applicable, registration with the Health and Care Professions Council (HCPC). Our clinical care is overseen by our responsible clinician and Registered Manager in line with the CQC’s fundamental standards.
3. Nature of our service
Our ultrasound scans include elective, private diagnostic, therapeutic, reassurance and scan review services. Following your scan you will be provided with a report of the findings and recommendations, which may include that no further action is required, or that further medical follow-up or investigation is advised (unless otherwise stated or agreed).
Our services do not replace, and are not a substitute for, care provided by your GP, midwife, the NHS or any emergency service. If you have an urgent or serious health concern you should contact your GP, call NHS 111, or in an emergency call 999.
Ultrasound is widely used and its safety continues to be reviewed by professional bodies; it has not been shown to cause harm when used appropriately. However, ultrasound imaging has limitations and cannot detect all conditions or the cause of all symptoms, and other forms of imaging or investigation may sometimes be more appropriate. By booking a scan you accept these limitations, as described on our website. If you are in any doubt about whether a scan is right for you, please contact us or seek advice from your GP, midwife or referring clinician before booking. We will endeavour to inform you fully, through our website and by our practitioners, before your examination.
Information on this website is intended for general information only and should not be relied upon as individual medical advice.
4. Eligibility, consent and identity
To make a booking through our website or by contacting us you must be at least 16 years old. Appointments for children and young people under 16 must be booked and attended by a parent or legal guardian, who must provide consent on the child’s behalf. Young people aged 16 or 17 may consent to their own examination; we may still ask that a parent or guardian is involved where appropriate.
We obtain your informed consent before any examination, in line with the principles of valid consent under English law. Where an adult may lack capacity to consent, we act in accordance with the Mental Capacity Act 2005. You may withdraw consent, or ask to stop, at any time.
By partaking in the services provided, you agree to:
- provide accurate medical information;
- inform us of changes in your health;
- disclose allergies and medications;
- follow preparation instructions;
- advise us if you may be pregnant (where relevant);
- follow post-procedure advice.
You are welcome to request a chaperone for any examination, and one will be provided. If a chaperone is requested but cannot be provided at the time, we may reschedule your appointment for clinical safety. We may also require a chaperone to be present during certain examinations where considered appropriate for patient dignity, safeguarding or professional practice.
At the time of booking, or during registration before your appointment, or at your appointment, we may ask for your GP or responsible healthcare professional’s contact details, together with your consent to contact them if needed about your results or for further clinical information. We may ask you to confirm your identity at your appointment.
6.1 Clinical suitability and our right to decline or discontinue services
We reserve the right to decline, postpone or discontinue an examination or procedure where, in the reasonable clinical opinion of the treating practitioner:
- the requested examination or procedure is not clinically appropriate;
- there is insufficient clinical information;
- your safety may be compromised;
- appropriate consent cannot be obtained;
- you fail to follow preparation instructions;
- the requested service falls outside our scope of practice; or
- abusive, threatening or inappropriate behaviour makes it unsafe to continue.
Where this occurs, we will explain the reasons wherever reasonably possible and discuss alternative options where appropriate.
5. Prices, deposits and payment
Prices for our services are shown on our website and are correct at the time of publication. To secure your appointment we take a £50 deposit, payable by card through our website at the time of booking. Any balance of the price is payable on or before the day of your appointment.
The deposit secures your appointment and the allocation of dedicated clinical time. Subject to the cancellation policy set out in Section 6, deposits are non-refundable unless Harley Street Ultrasound Group is unable to provide the booked service.
Where VAT is applicable under UK law, it will be clearly indicated and included in the total price payable before you confirm your booking.
6. Cancellation and Rescheduling
Your appointment reserves dedicated clinical time, specialist facilities and healthcare professionals exclusively for you. By making a booking with Harley Street Ultrasound Group, you agree that the cancellation and rescheduling policy set out in this section forms part of your contract with us.
If you need to cancel or rearrange your appointment, please notify us as soon as possible. We request a minimum of 24 hours’ notice before your scheduled appointment time.
Where less than 24 hours’ notice is provided, or where you fail to attend your appointment without prior notice, any deposit paid will ordinarily be retained to reflect the clinical time and resources that have been reserved for your appointment and which cannot usually be reallocated at short notice.
Where Harley Street Ultrasound Group is unable to provide the booked service due to circumstances within our reasonable control, or where the examination cannot proceed for clinical reasons attributable to us, we will offer either an alternative appointment at no additional cost or a full refund of any deposit or payment already made.
We reserve the right to waive cancellation charges at our discretion where exceptional circumstances apply.
6.1 Late attendance
If you arrive late, we may not be able to extend your appointment, and it will still end at its allocated time. If we are unable to complete the examination safely in the remaining time we may need to rebook it. Please arrive on time, or let us know as soon as possible if you cannot. If you cannot, we may need to reschedule your appointment.
7. Results and reports
We aim to provide your report and images within 48 hours, via our secure health portal. Reports and images are provided to you and, with your consent, may be shared with your GP or referring clinician. A written report is the definitive record of the examination; any verbal comments given during a scan are preliminary. Urgent or unexpected findings may be communicated sooner where clinically appropriate.
Where a finding is considered clinically urgent or may require immediate medical attention, Harley Street Ultrasound Group reserves the right to communicate the findings promptly to an appropriate healthcare professional where this is considered necessary for your safety, in accordance with applicable law and our confidentiality obligations.
7.1 Incidental findings
During an examination we may identify unexpected findings unrelated to the reason for your referral. Where clinically appropriate these findings will be documented in your report and may require further investigation or referral. We may recommend that you contact your GP or another healthcare professional promptly.
7.2 Therapeutic ultrasound-guided procedures
Some services, including ultrasound-guided injections, aspirations, biopsies and platelet-rich plasma (PRP) procedures, involve additional clinical risks beyond diagnostic ultrasound.
Before any procedure, the clinician will explain:
- expected benefits;
- material risks;
- available alternatives;
- expected recovery;
- post-procedure advice.
Separate written consent may be required before these procedures are undertaken.
8. Pregnancy scans
Our pregnancy scans complement, and do not replace or substitute, the care and scans you receive through the NHS or your regular maternity provider. We advise you to bring your maternity notes and any previous scan results to your appointment. If you do not bring them, we may not be able to carry out the scan safely on the day; where that happens we will discuss the options with you and, wherever possible, arrange to reschedule your appointment. In these circumstances the deposit is treated in the same way as a cancellation under section 6.2.
Where available and appropriate, pregnancy scans may offer up to two complimentary black-and-white thermal-printed images. These have no cash value and cannot be refunded, transferred or exchanged for credit. Where a scan includes an indication of the baby’s sex, this is provided for information only, is not guaranteed to be accurate, and is not offered for the purpose of sex selection.
9. 3D / 4D images and keepsakes
3D refers to still 3D images and 4D refers to real-time moving 3D images. The quality of images and video depends on factors including foetal position, gestational age, maternal BMI, scar tissue and amniotic fluid, which change from day to day and are beyond our control. We will always try to obtain the best result on the day.
If adequate images or video cannot be obtained due to such factors, you may choose to book a further appointment for an additional charge of £50. Keepsake charges are non-refundable regardless of the images obtained, as the fee covers the appointment and the clinician’s time rather than a guaranteed image. This does not affect your legal rights, including your right to have the service carried out with reasonable care and skill (see section 14).
10. Twin and multiple pregnancies
Keepsake and 3D offers do not apply to twin or multiple pregnancies, as the standard appointment time is not sufficient. Please contact us to arrange an appointment suitable for a twin or multiple pregnancy.
11. Guests, chaperones and conduct
You are welcome to bring up to two guests to your appointment. For everyone’s safety and comfort, and to allow the clinician to concentrate, we may limit the number of people in the examination room.
We ask all visitors to behave respectfully towards our staff and other patients; we may end an appointment where behaviour is abusive or unsafe. We operate a zero-tolerance policy towards violence, harassment, discrimination, abusive language or threatening behaviour directed towards our staff or patients.
To protect the privacy of other patients and our staff, please do not photograph, film or make audio recordings anywhere in the clinic without our prior agreement in writing.
12. Infection prevention
To protect other patients and our staff, please do not attend if you are unwell with a fever, a new continuous cough, diarrhoea, vomiting or another acute infectious illness. If you are unsure, please contact us before your appointment so we can advise, reschedule where appropriate, or take suitable precautions. We follow current public health guidance and may update our arrangements from time to time in response to it.
13. Accessibility and reasonable adjustments
We want our service to be accessible to everyone. We will not discriminate on the grounds of any protected characteristic under the Equality Act 2010.
In line with the Equality Act 2010, please let us know if you have a disability or any other requirement so that we can make reasonable adjustments to support you at your appointment wherever we can.
Please note that our clinic is in a listed building, which limits the physical alterations we are able to make, and the lift is small and may not accommodate larger wheelchairs or mobility aids. If you have any mobility or access needs, please contact us before booking so we can talk through the building’s layout with you and make whatever arrangements we reasonably can to help you attend comfortably.
14. Our responsibilities and liability
We will carry out our services with reasonable care and skill, in line with the Consumer Rights Act 2015. Your statutory rights as a consumer are not affected by these terms.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability that cannot be excluded or limited under English law.
Subject to the paragraph above, we are not liable for losses that were not foreseeable, for losses arising from factors outside our reasonable control (including image quality affected by the physical factors described in section 9), or for any decision you make that is not based on a written report issued by us.
15. Your personal information
We handle personal and health information in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Health information is special category data and is treated with particular care.
Medical records and diagnostic images are retained in accordance with applicable legal, regulatory and professional requirements and will be securely electronically archived following your treatment.
Although we use secure systems, electronic communications may carry inherent risks. By requesting communication electronically you accept these risks.
Please see our Privacy Notice for full details of how we collect, use, share and protect your information and the rights you have.
16. Intellectual property
This website and its content are protected by copyright and other intellectual property rights, and are published by Harley Street Imaging Group Ltd trading as Harley Street Ultrasound Group. You may download and view content for private use only. It may not otherwise be reproduced, transmitted or made available on a network without our prior written consent. We will take appropriate action to protect our rights.
17. Changes to these terms
We may update these terms from time to time to reflect changes in our services, or legal or regulatory requirements. The current version will always be published on our website, with its effective date. The terms that apply to your booking are those in force at the time you make it.
18. Force Majeure
We shall not be liable for any delay or failure to provide services where this results from circumstances beyond our reasonable control including severe weather, utility failures, industrial action, public health emergencies, government restrictions, equipment failure requiring urgent repair or other unforeseen events.
19. Complaints
We aim to provide an excellent service, and we take any concern or complaint seriously. If something has not met your expectations, please tell us so we can put it right. In the first instance, please speak to the member of staff caring for you, or contact our Registered Manager:
- By post: Registered Manager, Harley Street Ultrasound Group, 3rd Floor, 99 Harley Street, London W1G 6AQ
- By email: contact@harleystreetultrasound.com
- By telephone: 020 3904 4441
We are subscribers to, and compliant with, the complaints framework of the Independent Sector Complaints Adjudication Service (ISCAS). Our complaints process has three stages: Stage 1 — local resolution with the clinic; Stage 2 — internal review by someone not involved at Stage 1; and Stage 3 — independent external adjudication by ISCAS, whose decision is final. Complaints should normally be raised within six months of the event (or of it coming to your attention), and escalated to the next stage within six months of the previous response. A full copy of our Complaints Policy is available on request.
If your complaint relates to how we have handled your personal information, you may also contact the Information Commissioner’s Office (ICO). Nothing in our complaints process affects your right to raise concerns with a regulator such as the Care Quality Commission; please note the CQC does not investigate or resolve individual complaints.
20. Governing law and jurisdiction
These terms are governed by the law of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also be entitled to bring proceedings in the courts of the part of the UK in which you live.
21. Contact us
By post: Harley Street Ultrasound Group, 99 Harley Street, Marylebone, London, W1G 6AQ.
By telephone: 020 3904 4441.
By email: contact@harleystreetultrasound.com
Version: 2.0
Effective date: 19 July 2026
Review date: July 2028 (or as per legislative or regulatory guidance changes)
Owner: Harley Street Imaging Group Ltd